PRIVACY POLICY

Last Updated: May 30, 2026

Lehigh Valley Dryer Vent Solutions, LLC, doing business as The Lint Guy ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit thelintguy.com or use our services.

1. INFORMATION WE COLLECT

We collect information you voluntarily provide when you:

- Submit our service request form

- Contact us by phone, text, or email

- Schedule an appointment

- Make a payment for service

This may include:

- First and last name

- Email address

- Phone number

- Mailing/service address

- Service details (dryer location, vent termination, etc.)

- Payment information (processed securely by our payment provider)

We may also automatically collect:

- IP address

- Browser type and device information

- Pages viewed and time spent on our website

- Referring website (e.g., Google, Facebook)

2. HOW WE USE YOUR INFORMATION

We use your information to:

- Schedule and provide dryer vent cleaning services

- Send appointment reminders, service updates, and follow-ups

- Respond to your inquiries and customer service requests

- Process payments and maintain service records

- Send periodic newsletters and promotional offers (you may opt out at any time)

- Improve our website and services

- Comply with legal obligations

3. SMS AND TEXT MESSAGING

By providing your phone number through our forms, calls, or messages, you agree to receive text messages from us related to:

- Appointment confirmations and reminders

- Service updates

- Quote follow-ups

- Post-service review requests

- Periodic newsletters and promotional offers (e.g., seasonal reminders, loyalty discounts)

Message frequency varies. Standard message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. To get help, reply HELP.

We do not share or sell your phone number, SMS opt-in data, or text messaging consent with any third parties for marketing or promotional purposes. Your phone number and consent to receive SMS will not be sold, rented, or shared with affiliates or non-affiliated marketing partners under any circumstances.

4. COOKIES AND TRACKING

Our website uses cookies and similar technologies to:

- Remember your preferences

- Analyze website traffic via tools such as Google Analytics

- Improve site performance and user experience

You may control cookies through your browser settings.

5. INFORMATION SHARING

We do not sell your personal information.

We may share limited information only with:

- Service providers who help us operate our business (e.g., payment processors, email/SMS platforms, CRM systems) under confidentiality agreements

- Legal authorities when required by law (e.g., subpoena, court order)

- Successors in the event of a business sale or merger

We never share or sell your phone number or SMS opt-in data with third parties for marketing purposes, as stated above.

6. DATA SECURITY

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no transmission of information over the internet is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain customer data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us at michael@thelintguy.com.

8. YOUR RIGHTS

You have the right to:

- Access the personal information we have about you

- Request correction of inaccurate information

- Request deletion of your information (subject to legal retention requirements)

- Opt out of marketing communications (email and SMS) at any time

- Withdraw consent to data processing

To exercise any of these rights, email michael@thelintguy.com.

9. CHILDREN'S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The most current version will always be posted at thelintguy.com/privacy with the "Last Updated" date.

12. CONTACT US

If you have questions about this Privacy Policy or how we handle your data:

Lehigh Valley Dryer Vent Solutions, LLC

2836 Route 309

Orefield, PA 18069

Email: michael@thelintguy.com

Phone: (484) 546-8489